Open-source software – This is a type of software where anybody can access and alter its code without the need for permission from its producer. Usually, open-source solutions are either free of charge or funded by donations.
Get rid of all mundane and repetitive tasks with our Rules feature. Set up simple automations to automate basic help desk functions and focus on what’s important.
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Many problems can stem from this challenge alone. If your agents spend hours doing repetitive tasks, they are less engaged and less productive, and there is a higher chance that your contact center will experience a high agent turnover rate.
Solve each customer query efficiently and create long-lasting customer relationships simultaneously. LiveAgent also offers basic CRM capabilities for those who don’t use a third-party CRM solution.
Internal help desk software – Allows internal users to quickly and efficiently track and resolve internal tickets and issues.
You may encounter this challenge paio to insufficient agent training or an overwhelming number of help desk requests, among other factors.
If you’ve ever reached out to a company, it’s likely that you have already interacted with help desk software.
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LiveAgent consistently here boasts high ratings on sites like Capterra, TrustRadius, and G2. The community enjoys its wide range of features and integrations at an affordable price.
Best help desk software for small and large businesses that strive to provide amazing customer service.